Help & support

What do you need help with?

Pick a topic below. Whether it's the Printer Studio app, a custom driver or profile, or an automation system like Control4, Savant, Crestron, or URC, there's a good chance the answer is here. Still stuck? A real person reads every message.

[email protected] · We usually reply within a couple of days.

Printer Studio app

Help with our 3D-printing settings app for iPhone and iPad. See everything it does →

How do I get started?

Open the app and tap Best Settings. Pick your printer, the slicer you use, and the material loaded in your machine. Printer Studio shows the slicer's out-of-the-box defaults next to known-good tuned values, side by side. Copy those numbers into your slicer, run a quick calibration, and print. Star any combo you print often so it's one tap away next time.

What is the Workshop and how does cost tracking work?

Workshop is the part of Printer Studio built for the business side of printing. It keeps your material profiles and filament inventory in one place, and a print log records the real cost-per-gram and success rate of your jobs over time — so you can see what a part actually costs and which jobs are worth quoting.

How do I restore my purchase?

Printer Studio is a one-time purchase tied to your Apple ID. If you reinstall the app or move to a new device, open it and use Restore Purchases, then make sure you're signed in with the same Apple ID you bought it on. Billing and refunds are handled by Apple — use "Report a Problem" in your App Store purchase history.

Does it need an internet connection?

No. Printer Studio works 100% offline. Every printer, filament, and slicer setting lives on your device, so you can look up values in the garage, at a market stall, or anywhere with no signal once the app is installed.

Does it work on both iPhone and iPad?

Yes. Printer Studio runs on both iPhone and iPad. The layout adapts to the larger screen, so settings tables and printer comparisons are comfortable to read on an iPad next to your machine.

My settings didn't work perfectly — why?

The values are dialed-in starting points, not guaranteed final settings. Filament varies spool to spool, so always run a temp tower, flow, and pressure-advance calibration to fine-tune for your exact material and machine. The app's calibration walkthroughs cover each one step by step.

You don't have my printer or filament — can you add it?

Yes, please ask. The database covers 78 printers across 23 brands and dozens of filament brands, and it grows between updates. Email the model or brand you'd like and we'll look at adding it.

What data does the app collect, and is my data private?

The core reference app needs no account and works fully offline — no ads, no analytics, no tracking. Your favorites, exports, and selections stay on your device. See the privacy page for full details.

Still stuck?

Send us a note

Tell us what you're working with — for the app, include your printer, slicer, and filament; for a system, include the platform and what's happening. The more detail, the faster we can help.